The error “wrong question field type” in your WhatsApp flow usually means that the block you’re using expects a specific type of input (like a button, quick reply, or free text), but the configuration doesn’t match what WhatsApp supports.
Here’s how to fix it:
✅ Common Causes & Fixes
Using unsupported input types for WhatsApp
WhatsApp only supports:
- Text messages
- Buttons (up to 3 per message)
- Lists (in some cases)
- Quick replies are NOT supported on WhatsApp — if your flow uses them, it will throw this error.
- Fix: Replace quick replies with buttons or plain text prompts.
Incorrect field type in a question blockIf you’re using a “User Input” block and asking a question, make sure:
- The field type is set to text (not unsupported types like email, phone, or multiple choice).
- The input is expected as free text, not a structured form.
Fix: Go to the block → check “Save Response” → ensure field type is set to text.
Dynamic content or variables causing mismatch
If you’re injecting variables (like ) into a message or button label, make sure they resolve properly and don’t break the structure.
Fix: Test the flow with a dummy contact to ensure variables render correctly.
🔍 What to Check in Your Flow
- The block labeled “WhatsApp Send Message #24” — make sure it doesn’t contain quick replies or unsupported question formats.
- If you’re using a delay + wait for reply, ensure the reply is expected as text, not a structured form or quick reply.
✅ Recommended Fix
- Use a plain text message followed by a button (e.g., “Schedule Consultation”) that links to a calendar or triggers the next flow.
- Avoid asking open-ended questions unless you’re capturing free text.